Customer Relations Officer (Supervisor) - XPeng at Erajaya

Join Erajaya, a leading distributor of premium technology and automotive brands in Indonesia, as a Customer Relations Officer (Supervisor) for XPeng. In this dynamic role, you will lead a team dedicated to delivering exceptional customer experiences, fostering loyalty, and driving sales growth for XPeng's cutting-edge electric vehicles. Based in Jakarta Raya, you'll be at the heart of our operations, ensuring that every customer interaction is seamless and satisfying.

As a Customer Relations Officer (Supervisor), you will be responsible for managing a team of customer service representatives, setting performance standards, and implementing strategies to enhance customer satisfaction. You'll leverage your extensive knowledge of XPeng's product range and market trends to provide tailored solutions and advice to customers. This role offers a unique opportunity to grow within a rapidly expanding company, with access to training and development programs designed to help you excel in your career.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of Customer Relations Officers, providing guidance and support to ensure high levels of customer satisfaction.
• Develop and implement customer service strategies that align with company goals and enhance the customer experience.
• Monitor customer feedback and analyze data to identify trends and areas for improvement.
• Train and develop team members to ensure they meet performance standards and deliver exceptional service.
• Collaborate with cross-functional teams to resolve customer issues and ensure timely resolutions.
• Maintain accurate records of customer interactions and performance metrics.
• Stay updated on industry trends and best practices in customer relations.
• Represent Erajaya and XPeng at industry events and customer meetings.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer relations, customer service, or a similar role.
• Proven track record of managing and leading teams to achieve sales and customer satisfaction goals.
• Strong knowledge of XPeng's product range and market trends.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to analyze data and provide actionable insights.
• Fluency in both English and Indonesian.

🛠️ Keahlian

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